Privacy Policy

Information we may collect

To provide online casino services, Bulletz Casino may collect information supplied directly by a player, information created through use of an account and technical information collected when the website is accessed. The information requested may vary depending on the service being used, the player’s account status and applicable legal or security requirements. Players should provide information that is accurate, current and complete, and should update it when circumstances change.

Account and contact details

This may include a player’s name, date of birth, residential or correspondence details, country of residence, username, account credentials, telephone details and email address. It may also include preferences, support messages, feedback, records of requests and other information provided while registering or managing an account.

Identity and verification information

Where verification is required, we may handle copies or details of identity documents, proof of address, age information, images, verification results and related records. Additional information may be requested when needed to confirm identity, protect an account, meet responsible gambling requirements, prevent misuse or complete security checks.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, payment methods, transaction history and related account activity. Payment information may be processed through specialist payment providers. We generally use the information needed to confirm and administer a transaction, rather than storing unnecessary payment details.

Technical, device and usage information

When a player visits or uses the website, we may collect information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages viewed, session times and interactions with website features. We may also receive information about errors, performance and security events.

How we use information

Personal information is used for purposes connected with operating, securing and improving the website and casino services. We seek to use information in a fair and proportionate way and to limit access to people and service providers who need it for an authorised purpose.

• Create, maintain and administer player accounts.
• Provide casino services, process account activity and respond to player requests.
• Confirm a player’s identity, age, location or eligibility where required.
• Carry out verification, anti-fraud, anti-money-laundering, security and risk checks.
• Process deposits, withdrawals and other payment-related activity.
• Monitor the website and account activity to detect suspicious, unlawful or harmful behaviour.
• Provide customer support, investigate complaints and maintain service records.
• Send service messages about accounts, transactions, security, changes or important website information.
• Improve website functionality, content, performance, safety and user experience.
• Understand general usage trends through reports and aggregated information.
• Meet legal, regulatory, tax, accounting, dispute-resolution and other formal obligations.
• Send marketing communications where permitted and where a player has provided consent or another valid basis applies.

Marketing messages may include information about services, offers or website updates. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@bulletzcasino.best. Withdrawing marketing consent does not affect essential service communications, such as account, security or transaction messages.

Sharing information

Information may be shared where reasonably necessary to provide services or meet the purposes described in this policy. This may include carefully selected providers supporting hosting, technology, identity verification, payments, fraud prevention, customer support, communications, security, analytics and professional services. Information may also be disclosed where required or permitted by law, to protect players or the website, to investigate suspected wrongdoing, or in connection with a business transfer or organisational change.

Service providers may process information on our behalf and are expected to handle it securely and only for authorised purposes. Some providers or recipients may operate in another country. Where information is transferred or accessed internationally, appropriate safeguards and reasonable security measures are intended to be applied.

Cookies, security and retention

Cookies and similar technologies

Bulletz Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security and understand how visitors use the website. Some cookies may be placed by service providers that help deliver analytics, payment, support or other website functions. Cookies can assist with a smoother experience, but disabling certain cookies may affect website features, account access or functionality.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block all cookies, accept cookies only from certain websites or receive a notice before a cookie is stored. The available controls vary between browsers and devices.

Security measures

We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider confidentiality requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use strong, unique passwords and keep account credentials private.

How long information is kept

Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to any continuing legal, security or dispute-related requirements.

Player privacy rights and contact

Depending on applicable privacy requirements, players may have rights concerning personal information held about them. These rights may be subject to identity checks, legal exceptions, technical limitations and other reasonable conditions. A request will be reviewed and handled as required by applicable privacy rules.

• Access personal information held about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no continuing lawful or operational reason to keep it.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or security of your personal information.
• Raise a concern if you believe personal information has not been handled appropriately.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@bulletzcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to verify your identity before releasing, changing or deleting information. This helps protect players from unauthorised requests.

A deletion request may not result in immediate removal of every record. Certain information may need to be retained for legal, security, accounting, fraud-prevention, dispute-resolution or other legitimate purposes. If information cannot be deleted, we will seek to limit its use to the purpose requiring retention where appropriate.

Children and account security

The website is intended for adults who meet the applicable age and eligibility requirements. We do not knowingly seek to collect information from children. If a player believes that information has been submitted by a child or that an account has been accessed without permission, they should contact support@bulletzcasino.best promptly.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, security practices or privacy requirements. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page periodically, particularly before continuing to use the website after a material change.