Responsible Gaming

Gamble for entertainment

Casino games are games of chance. Outcomes are determined by the rules and operation of each game, and past results do not predict future results. There is no guaranteed strategy, system or method that can ensure a win. A win is never certain, and losses can occur quickly. Gambling should be treated as a leisure activity with a cost, rather than as a source of income.

Before you play, decide how much time and money you are comfortable spending. Use only money that is available after essential expenses, savings and other financial commitments have been considered. Do not use borrowed money, money needed for bills or funds intended for someone else. Set a budget in advance and stop when that budget or your chosen playing time has been reached.

• Only gamble when you are in a clear and suitable state of mind.
• Set a spending limit before starting and avoid changing it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not chase losses by increasing stakes or playing for longer.
• Never gamble under the influence of alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Remember that taking a break or choosing not to play is always an option.

A useful personal rule is to decide your limits when you are not playing. Decisions made before a session can help reduce the temptation to continue after a loss or to increase spending after a win. Gambling should remain one of several leisure activities in your life and should not replace time with family, friends, work, study or other interests.

Account controls and safer play options

Account controls can help you manage how you play. Depending on the options available on your account, you may be able to set or request limits on deposits, spending, losses, session time or access. Limits are designed to support your personal plan, but they are not a substitute for making careful decisions. Choose limits that reflect what you can genuinely afford, not an amount that you hope to win back.

If you are concerned about your gambling, consider taking a break or requesting a longer account restriction. Self-exclusion is a stronger option that prevents access to your account for a chosen period or until a required process has been completed. During a self-exclusion period, do not try to open another account, use another person’s account or find ways around the restriction. These steps can undermine the purpose of self-exclusion and may not be permitted.

Ways to create a safer plan

1. Decide the maximum amount and time you will spend.
2. Record your plan and review it regularly.
3. Use available account limits before you begin playing.
4. Keep payment methods and account access private.
5. Take breaks and check how gambling is affecting your mood.
6. Stop playing if you feel pressured, upset or unable to follow your limits.
7. Contact the appropriate support service if you are finding it difficult to stop.

If you want to change a limit, close your account or request self-exclusion, use the responsible gambling or account support options available through the website. Some requests may be subject to verification, processing requirements or a cooling-off period. A request to reduce access should be acted on as soon as practicable, but you should not continue gambling while waiting for a restriction to take effect.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has caused financial, emotional or relationship difficulties. Asking yourself honest questions can help you identify concerns early.

• Do you spend more time or money gambling than you intended?
• Do you often think about gambling, wins, losses or your next opportunity to play?
• Do you increase your stakes to feel the same excitement?
• Do you chase losses or gamble to recover money?
• Do you hide, minimise or provide misleading information about your gambling?
• Do you feel restless, irritable or anxious when trying to stop?
• Have you missed work, study, sleep, social activities or family responsibilities?
• Has gambling caused arguments, debt, stress or other financial problems?
• Have you tried to cut down or stop but found that you could not?
• Do you gamble to escape difficult feelings, boredom or personal problems?

One or more of these signs may indicate that gambling is becoming harmful. You do not need to wait for a serious problem before asking for help. Speak openly with someone you trust, take a break and contact a professional gambling support service in Australia. Support can include confidential counselling, practical assistance with budgeting and help to develop a plan to stop or reduce gambling.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and seek urgent assistance from an appropriate emergency or crisis service. If you are supporting someone else, avoid giving them money for gambling, encourage honest conversations and help them connect with qualified support. Be respectful and remember that lasting change often takes time.

Our commitment to responsible gambling

Bulletz Casino aims to provide information and account features that help players make informed choices. We support the principle that gambling should be undertaken responsibly and only by adults who are legally permitted to participate. We may apply age and identity checks, account monitoring, transaction controls and other safeguards where required by applicable rules or our terms.

You must keep your account details accurate and secure, and you must not allow another person to use your account. Never provide access to a child or anyone who is excluded or not legally permitted to gamble. If you believe another person has accessed your account, contact support through the official channels shown on the website and change your password where appropriate.

Our staff may provide information about available limits, breaks, account closure or self-exclusion. They cannot guarantee winnings, recover losses or provide financial advice. No responsible gambling feature can remove every risk, so personal awareness and early action remain important. Promotional communications and gambling advertising should not be treated as encouragement to spend beyond your limits.

For further information about account controls or responsible gambling assistance, use the support and account tools available on this website. If you require independent help, contact a recognised Australian gambling support service or a qualified health professional. When contacting support, explain clearly whether you want information, a temporary break, permanent self-exclusion, account closure or help finding external assistance.

This page provides general information and is not medical, legal or financial advice. Gambling laws, support services and available account features may change. Please read the applicable website terms and any instructions presented when you request a limit, break or exclusion. If you are under the legal gambling age, do not create an account or use this service.